Generally there are two types of incidents to be reported.

 

Work Health and Safety Incidents

 

These are incidents that arise out of the conduct of a business or undertaking. WHS incidents for the most part are incidents where a worker is at risk or is injured carrying out their duties or travelling between worksites. 

 

When an injury occurs to a worker, this leads to a workplace injury management process involving doctors, allied health professionals, rehabilitation providers and the workers compensation insurer.

 

The other type of WHS incident is when people other than workers are put at risk or injured by a worker or by work carried out by our workers.  Such as a worker creating a trip hazard.

 

Click here to go to USING WHS INCIDENT REPORTS work instruction which provides a detailed explanation of how the WHS incident forms are used.  The quick online form can be used for minor incidents or for quickly letting your Manager know about an incident.

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General Incidents

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These are incidents that involve clients, participants, customers, students but not involving our workers or our work.  This could include a client being found by their worker to be ill and in need of urgent care or a student acting out and upsetting classmates.

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There are differing requirements for who specific types of incidents are reported to depending on the person involved.  

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When such incidents occur workers are required to:

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For aged care and NDIS clients:
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1. Call emergency services if required first

2. Call the office, supervisor or manager  - immediately - do not leave a message, speak to someone

3. If a Vworker app user - log in  Visual Care as an incident MUST BE SUBMITTED

4. Once submitted the office staff need to ASSIGN to themselves or another person

5. Once assigned an incident needs to have any ACTIONS or OUTCOMES documented before closing

6. Undertake any external incident reporting as required eg SIRS

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If required complete a General Incident Report - DOWNLOAD, SAVE A COPY, COMPLETE and send to the Compliance Manager and if serious to the CEO

 

For students or others:

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1. If required call emergency services first, then if required call your supervisor or manager

2. Complete a General Incident Report form PART 1 - DOWNLOAD, SAVE A COPY, COMPLETE and send to your supervisor/manager or your can print and complete

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Managers

1. Review the completed General Incident Report and ensure it has been fully and accurately completed

2. Complete PART 2

3. Send the Report to the Compliance Manager and if the incident is serious to the CEO

4. Log the incident in the Incident Report Register  [access to the register is restricted]

5. Ensure that any actions required to prevent re-occurrence or deal with the incident are completed.  If needed add these to Asana.

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Complaints

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If an incident also involves a complaint a formal complaint form will also need to be completed

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